It is important to contact Chubb Edwards whenever a change to your contact list occurs. You may contact Chubb Edwards as listed below:
BRITISH COLUMBIA (EXCLUDING VANCOUVER AREA)
Please contact your local branch.
ALBERTA ATLANTIC CANADA MANITOBA ONTARIO (EXCLUDING OTTAWA AREA) SASKATCHEWAN VANCOUVER AREA
Please contact the Monitoring Centre at 866-516-9369.
OTTAWA AREA PROVINCE OF QUEBEC
Please contact the Monitoring Centre at 800-361-0360 extension 4348.
For example: If you are leaving town on vacation, you should notify Chubb Edwards if you would like someone else contacted in your absense if an alarm is received.
If you require a change to your contact list or alarm instructions, you should follow the steps below:
Locate your Chubb Edwards system number
Be prepared to provide your Chubb Edwards passcard or Chubb Edwards password for individual verification.
Call Chubb Edwards and ask for / select option for Administration.
The Chubb Edwards Administration Officer will verify your system and passcard/password to confirm you are authorized to create changes on the account.
Please note: All changes to a commercial account need to be sent in writing before the change can be implemented. In regards to a residential account, only changes to an instruction need to be sent in writing before the change can be implemented.