It is important to contact Chubb Edwards whenever a change to your contact list occurs. You may contact Chubb Edwards as listed below:

For example: If you are leaving town on vacation, you should notify Chubb Edwards if you would like someone else contacted in your absense if an alarm is received.

If you require a change to your contact list or alarm instructions, you should follow the steps below:

• Locate your Chubb Edwards system number
• Be prepared to provide your Chubb Edwards passcard or Chubb Edwards password for individual verification.
• Call Chubb Edwards and ask for / select option for Administration.
• The Chubb Edwards Administration Officer will verify your system and passcard/password to confirm you are authorized to create changes on the account.

Please note: All changes to a commercial account need to be sent in writing before the change can be implemented. In regards to a residential account, only changes to an instruction need to be sent in writing before the change can be implemented.